Call +60 17 298 6041 during working hours, Monday to Friday, 8:00 AM to 5:00 PM Malaysian time. For urgent breakdowns on active harvest lines, mention "field service" when you call so the dispatcher prioritizes your request.

Wholesale coordination requests get a first response within four business hours. Contract logistics questions that involve routing or seasonal volume planning are answered within one business day, since they usually require checking current plantation schedules.

Yes, send details to info@ninananas.com. Include your plantation or company name, the equipment model or supply chain stage you are asking about, and a preferred callback time. The operations desk reviews emails twice daily and routes them to the right coordinator.

Existing corporate clients receive a direct coordinator contact after their first contract is signed. That coordinator handles equipment scheduling, harvest volume updates, and any changes to delivery windows. For new inquiries, the main phone line and email are the fastest entry points.

You get an acknowledgment within one business hour during working days. The assigned specialist reviews the request, checks current plantation capacity or equipment availability, and follows up with a concrete answer or a scheduled call. Complex cases get a status update every two business days until resolved.

Check the FAQ section on this page for details on equipment maintenance windows, harvest scheduling, and supply chain documentation. If your question is not covered, use the phone or email above and the operations team will clarify the specifics for your situation.